Tuesday, November 30, 2010

Review: Catering

My caterer was Mutiara Catering. I always heard good reviews on them from their previous clients and thought I made the right choice by hiring them as my caterer. But boy... I was quite disappointed with them during my wedding day. Maybe I was just the unfortunate ones. How unlucky we were. Hehe.

Our previous meeting went well with Kimin. He jotted down every details that I requested. In between months to the wedding, I made some adjustments here and there and dealt with his wife, Amy. Eveything went well and every e-mails were replied promptly and very accurate and informative.

We took the custom package. Glass setting, custom-design cake from MAC, covers in our theme colors, alterations in menu, practically they prepared everything. The night before the wedding, we went to the hall to monitor them setting up the table according to the plan. Everything was perfect. I couldn't complained much.

And during the actual event, we have a flood of guests coming most probably during the same time at peak hours. They kinda short of staffs maybe, and halfway during the event, maybe around 2pm, I heard that we ran out of food. Horror! Our relatives rushed to the nearest mamak to buy extra food and later I learnt that they didn't fry the chickens until it was too late, took very long time to clear the tables and very slow to refill food at the buffet station. I know we have extra guests at that time but they should at least prepare the food, monitor the buffet station and don't wait until the queue becomes long. It was quite frustrating because we have paid full amount the morning of the event. Up until now, I still feel bad for our guests who didn't have proper food on my wedding day. I was too tired to complain to them afterwards so I just let it pass.

What I learnt from this incident are:

  • please appoint someone who you can trust to deal with the caterer during your wedding day
  • do have back-ups just in case your food is running out
  • make sure the tables are cleared as soon as possible to give way to other guests
  • ask the caterer how many staff will they allocate at your wedding and estimate whether it's enough or not
  • monitor the buffet station and food/drinks/utensils are replenished appropriately

I think, that's the only mishap during my wedding day. Many guests told me the food and table setting were excellent but the downside was the service. I couldn't agree more. I always know they have this good reputation, that's why I hired them. But as I said, maybe I was just unlucky. That's all. I still think Mutiara Catering is not too bad. :)



15 comments:

goblogbyfarah November 30, 2010 at 11:09 AM  

last year i amik mutiara for my wedding. semua cakap sedap. unfortunately nasi tak cukup, even lauk still ada. nasib restoran dekat..tak tau nak salahkan siapa, maybe diorg masak ngam2, or it's because my sister bawak satu kelas dia datang ;)

ElyaElmo November 30, 2010 at 12:56 PM  

takpe elly, redha jee dgn ape yg dh terjadi k dear :)

Anonymous November 30, 2010 at 3:57 PM  

alamak... i mmg terpikat dgn mutiara catering nie.. mmg ingt nak ambik catering nie.. coz review blog dia mcm servis nye bagus..

Anonymous November 30, 2010 at 3:58 PM  

ehh.. sory2..bleh terpost byk kali plak

teena December 1, 2010 at 9:35 AM  

just a tip...if u want a really good caterer, id recommend tim's catering. they have reallly good food, very professional and never run out of food. but they are abit more expensive than the usual caterers. if mutiara catering dah byk kali buat for evens and slalu tak cukup food, it means they cook less. for eg, if u invite 500 ppl, they might just cook for 460 ppl.

aziraarif December 1, 2010 at 9:58 PM  

i tak mkn pun time tu....dtg sekejap...jumpe ur mom and salam..pastu balik...ramai gile org...

Hana Jaffar December 6, 2010 at 12:27 PM  

i agree with teena. my family has been hiring tim's catering for, ok, senang cerita, semua family event. my dad's ultimate favorite caterer! hahaha. dah muak lah jugak tiap2 kali event pun tim's catering, but we're highly satisfied with their professionalism! big thumbs up!!

and yes, tim's catering always masak food lebih, so each time lepas family event, mesti my relatives and some friends semua dapat tapau makanan balik rumah! :D

Anonymous January 23, 2011 at 6:12 PM  

Aku hanya ingin membuat komentar cepat untuk mengatakan saya senang saya menemukan blog Anda. Terima kasih.

dialicious February 5, 2011 at 1:21 AM  

oh..i've tried mutiara aritu..mmg x ckup and food erk..sorry to say..my hubby yg kuat mkn tu bole mkn dua suap je..tak bole abis..huhu..

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